Easy Returns Within 30 Days

      Shipping Policy

      Last updated: October 2026

      This Shipping Policy governs all orders placed on https://threadsedit.com, operated by 福州市鼓楼区俊可电子商务有限公司 (Fuzhou Gulou Junke E-Commerce Co., Ltd.), Unified Social Credit Code: 91350102MAK39PQ09Y. It describes our order processing, delivery terms, shipping fees, customs responsibilities, tracking and handling for lost or delayed parcels.

      Order Processing Time

      Once payment is verified, we require 1–3 business days for warehouse picking, quality inspection and packaging before shipment. Business days exclude weekends and public holidays in China. If your order contains out-of-stock items, our support team will contact you via service@threadsedit.com to confirm whether you prefer to wait for restock or remove unavailable items from your order. After the parcel has been dispatched, order cancellation is no longer available. Please refer to our Return Policy for post-delivery options.

      Shipping Methods & Estimated Delivery

      We offer international shipping to supported countries and regions. Estimated transit times are for reference only and start counting after the package leaves our warehouse:

      • Standard International Shipping: 7–15 business days Delivery time may be extended due to customs clearance, local carrier backlogs, peak shopping seasons or force majeure events.

      Package Tracking

      Once your parcel is shipped, we will send a shipping confirmation email with your tracking number and tracking link. You may monitor delivery status through the tracking portal. Please allow 2–4 business days after receiving the tracking number for the carrier system to update shipment information.

      Customs, Duties & Import Taxes

      All international shipments may be subject to import duties, taxes or customs handling fees set by your local government. Buyers are fully responsible for any import duties, customs taxes or clearance charges incurred at destination. Threadsedit cannot predict or cover these fees. We recommend checking your local customs rules before placing your order.

      Address Modification

      Address changes can only be accepted before the package is shipped. Once dispatched, we cannot alter the delivery address. Please double-check your shipping address carefully at checkout. If the parcel is returned to us due to an incorrect, incomplete or undeliverable address provided by the customer, the buyer will bear the round-trip shipping cost.

      Lost or Damaged Packages

      If your tracking shows the package is marked as delivered but you have not received it:

      1. Check with neighbors, building management or local courier office.
      2. Contact our support team at service@threadsedit.com within 15 days of “delivered” status, providing your order number.

      For packages confirmed lost in transit or damaged upon arrival, please contact our support with photos and tracking evidence. We will review your case and arrange remedies according to our internal rules. Claims for lost parcels must be submitted within 30 days from shipment date.

      Shipping Restrictions

      We reserve the right to refuse shipping to certain countries or regions due to logistics limitations, import bans or compliance requirements. If we cannot fulfill your shipment, we will notify you and process a full refund.

      Contact

      For any shipping-related inquiries, please reach out to our support team:

      Email: service@threadsedit.com

      Phone: +86 18639765984

      Customer Support Hours: 10am–7pm

      Company Name: Fuzhou Gulou Junke E-Commerce Co., Ltd.

      Company Name(Chinese): 福州市鼓楼区俊可电子商务有限公司

      Address: Shop 19, 2nd Floor Mall, Shidai Jindian Building, No.131 Beihuan Middle Road, Huada Sub-district, Gulou District, Fuzhou City, Fujian Province, 350001, P.R.China

      — Threadsedit Team