Return Policy
Last updated: October 2026
At Threadsedit, we strive to deliver apparel that meets your expectations. This policy outlines our terms for order cancellation, product returns and refunds for all purchases made via https://threadsedit.com/.
Order Cancellation Requests
You may submit an order‑cancellation request before your goods are dispatched. If your package has already been processed and shipped out, order cancellation will no longer be available. In this situation, you may use our standard return procedure once you receive your parcel.
Return Eligibility & How to Start a Return
You are permitted to initiate a product return within 30 calendar days counting from the date you receive your delivery.
To qualify for return:
- Merchandise must remain unworn, unused, unwashed and free of damage caused by customers.
- All original tags, labels and full original packaging must be attached and intact.
- Valid purchase proof (order confirmation or order number) shall be provided upon request.
Please do NOT send returned parcels directly to the manufacturer’s address. Before sending items back, please send an email to service@threadsedit.com with your order number and return reason to obtain basic return guidance. We strongly recommend you select a trackable shipping service for your return shipment; we cannot process refunds for returns lost in transit without valid tracking evidence.
Return Address: Shop 19, 2nd Floor Mall, Shidai Jindian Building, No.131 Beihuan Middle Road, Huada Sub-district, Gulou District, Fuzhou City, Fujian Province, 350001, P.R.China
Return Shipping Responsibility
- If items arrive damaged, defective, or we have shipped incorrect goods caused by our operational error: Threadsedit will cover relevant return‑shipping costs. Please attach clear photos showing defects or wrong items when you contact our support team.
Refund Processing Workflow
Once our warehouse receives and completes quality inspection for your returned goods, we will send you an email notification to inform you whether your refund application has been approved.
Approved refunds will be processed toward your original payment method. Please allow several business days for us to finish internal processing. Kindly note that banks, credit‑card issuers or payment platforms may require extra processing time before funds show up on your account statement; this delay is beyond our control.
Delayed or Unreceived Refunds
If you have not seen your refund reflected in your account balance after our confirmation of refund issuance:
- Double‑check your latest bank or payment‑account statement first.
- Get in touch with your card‑issuing bank or payment service provider to inquire about pending transactions.
- If the matter still cannot be resolved after the above checks, write to our support inbox: service@threadsedit.com with your order ID for further assistance.
Important Note
This return policy applies only to purchases completed on our official website https://threadsedit.com/. It does not override mandatory local consumer‑protection laws applicable to your region.
— Threadsedit Customer Support Team
Company Legal Information
Company Name: Fuzhou Gulou Junke E-Commerce Co., Ltd.
Company Name(Chinese): 福州市鼓楼区俊可电子商务有限公司
Unified Social Credit Code: 91350102MAK39PQ09Y
Address: Shop 19, 2nd Floor Mall, Shidai Jindian Building, No.131 Beihuan Middle Road, Huada Sub-district, Gulou District, Fuzhou City, Fujian Province, 350001, P.R.China
Support Email: service@threadsedit.com
Phone: +86 18639765984
Customer Support Hours: 10am–7pm